The vast majority of us will experience that a friend, a family member or someone else we know has difficult periods where everything feels sad and difficult. The best thing you can do is show that you care.

Many people are reluctant to ask, because they are afraid of making things worse. It is much better to ask than to pretend that nothing happened. For example, say: I want you to know that I am happy to listen to you if you want to talk. We can go for a walk tonight.

Think back to how you felt when you were really down last time. Feel the feeling. What would you want those around you to do then?

• Often a conversation can be enough. Here are some tips:
• Take the time to listen. Be patient and talk little yourself.
• Show that you are listening and want to understand. Feel free to repeat what you feel the other person is saying, to check that you have understood it correctly.
• Let the other person speak. Don't use the conversation to share your own stories or feelings.
• Give recognition and support. Praise the other person for raising the issue and sharing their feelings with you.
• Help with cleaning. Try to break down and structure large problems.
• Give input rather than advice. Ask questions that can help the other person find solutions themselves.
• Look for the bright spots. Give strength by reminding what the other person does well and succeeds in.
• Tolerate silence. There is room for pauses in a good conversation.
• Clarify expectations. Get clarity on what the other person expects you to do after the conversation.

Taken from the booklet “ Simple Advice ” by the Directorate of Health.