SERVICE AGREEMENT
Last updated: 16.12.2024
The conditions are valid from 01.09.2022 and supersedes all previous service agreements and conditions.
This agreement regulates the contractual relationship between Virksomheter and Assistert Selvhjelp AS, corporate no. 998504163. Terms in this agreement apply to Businesses, and persons acting as part of this. By purchasing and using Assisted Self-Help's products and services, the Business confirms that it has read, understood, and agrees to the contents of this agreement. The business is obliged to inform its users about the relevant content of this agreement.
Definitions
- Assistert Selvhjelp AS ("Assistert Selvhjelp") is responsible for the websites assistertselvhjelp.no, exportable.com, assistedselfhelp.com and associated digital services ("Websites").
- Assisted Self-Help develops technology to create digital follow-up tools ("Author Tools"). Based on this, various products and functions are offered (for example, "Coping Tools" and "Mapping Tools").
- Overall, Websites, products that are developed with Author Tools (and associated functionality) are described as "Services".
- A "Business" is a unit/department within a public or private organization that offers Services to end users: An "End User" is a person who has gained access to Services via Businesses.
- Employees in a Business can have the roles "Contact person" and "Professional".
Agreement conclusion
Assisted Self-Help does not require a signature when entering into an agreement. The current terms and conditions are available on the websites. If the Business wishes to sign, the agreement can be signed electronically unless otherwise agreed. In these cases, the signed agreement will prevail.
The agreement consists of:
- General conditions and privacy.
- Data Processor Agreement- conditions for Assistert Selvhjelp's processing of personal data on behalf of the Business.
- Information provided when ordering, possibly separately agreed terms.
In the event of any conflict between the terms of the agreement, what has been specifically agreed between the parties shall prevail, as long as it does not conflict with mandatory law. No provision of the agreement shall be interpreted as depriving the Business of rights under mandatory law, or rights upon entering into this agreement.
Disclosure
Unless otherwise agreed, Assisted Self-Help may disclose which Businesses use the Services. This will usually involve us using the Business's name, and possibly its logo, on websites or in other public contexts. If applicable, we also assume that we have permission to share the Business's contact information with relevant interested parties who want to exchange experiences, without obtaining prior consent. The Business can of course reserve itself for such use by notifying Assisted Self-Help in writing by post or email.
Changes to the service agreement
The Business accepts that Assisted Self-Help reserves the right to make minor adjustments and changes to the agreement available on the website, for example to simplify or clarify language. This applies as long as the changes do not weaken the original terms agreed with the Business.
Assisted Self-Help is obliged to notify the Business of any material changes to this agreement, including any matter that restricts the Business's right of use or that otherwise changes the parties' obligations or rights. If the Business does not accept the new terms of the Service, and Assisted Self-Help cannot deliver the service in accordance with what has been agreed, the Business may demand that the agreement be terminated immediately. In such a case, the Business may demand a refund that is proportional to the Services used/unused and the time remaining in the agreement.
In the event of changes in the applicable legislation, a final judgment that provides a different interpretation of the applicable law, or changes in the service/assignment agreement that require changes to the Data Processor Agreement, the parties shall cooperate to update the agreement accordingly.
Notification of significant changes must be sent by e-mail to the e-mail address specified as the contact address for the customer relationship. The business is responsible for keeping contact information up to date, until the customer relationship ends.
Contact information
Complaints and privacy requests can be directed to
Assisted Selvhjelp AS
Sødal Terrace 44
4630 CHRISTIAN SPIRIT
Email: kontakt@assistertselvhjelp.no
Choice of law, conflict and dispute resolution
This agreement shall be governed by Norwegian law. Complaints are addressed to Assistert Self-Help within a reasonable time.
If there is a defect in the service, the Business must report the defect to Assistert Selvhjelp as soon as possible and within a reasonable time after it was discovered or should have been discovered. The parties shall attempt to resolve any disputes amicably.
If the dispute is not resolved amicably within thirty - 30 - days after one of the parties has notified the other party of the dispute, the dispute shall be resolved by the ordinary courts.
The parties adopt the Kristiansand district court as venue.
GENERAL TERMS AND CONDITIONS AND PRIVACY
Terms of use of the Service
Assistert Selvhjelp delivers Services to Businesses to a defined extent by special agreement, and with specific terms of use and associated limitations. Exceptions to these conditions must be clarified in writing in advance.
The individual Business can give its own employees access to the Service. Employees can assign available Services on to End Users that the Business is tasked with serving. A single access to the Service must never be made available to several End Users, or otherwise made publicly available (on websites or elsewhere).
Privacy
Personal data that Assisted Self-Help processes on its own behalf is regulated by Privacy PolicyBy purchasing and using Assisted Self-Help's Services, the Business agrees that Assisted Self-Help may process personal data about employees that is submitted in accordance with the guidelines in the Privacy Policy.
Assisted Self-Help may only process personal data that is necessary for Assisted Self-Help to be able to carry out the obligations under the agreement, unless otherwise specifically agreed. The business's personal data will only be disclosed to others in cases prescribed by law, or if it is necessary for Assisted Self-Help to carry out the agreement with the business.
Access control
The business manages employee access to the Services in defined organizational units. The business is responsible for keeping an overview of employees' access to the Service and access level up to date, until the customer relationship ends. This also includes responsibility for Assistert Selvhjelp having up-to-date information about the contact person and contact details at all times.
Data Processor Agreement
Personal data that Assistert Self-Help processes on behalf of the Business as a result of using Assistert Self-Help's services is regulated by The data processing agreement.
Support and training
Employees of the Business are free to contact Assisted Self-Help for support throughout the entire agreement period. Response time will normally be within 24 hours on business days between 9 am and 4 pm.
Assistert Selvhjelp actively uses feedback in the development of the Service, and we encourage the Business to report experiences, wishes and needs related to the Service. Any errors are corrected as soon as possible by developers on standby. There is no guarantee of correction within response time.
Support involves assistance with practical use of the service, such as creating a user and password, accessing functionality and similar questions related to use of the Service. In the event of more extensive assistance needs (for example, extended training, development of technical functionality that is not included in the current solution, extended support to establish or tailor solutions), an agreement must be made between Assisted Self-Help and the Business in each individual case. Additional work is initially performed against compensation hour by hour according to the applicable hourly rate. No costs will be incurred for the Business without a written agreement.
When establishing Services, Assisted Self-Help offers training via Teams with a minimum duration of 2 hours.
CUSTOMER RELATIONSHIP
Flex customers:
A Business can purchase a set number of user licenses, which give an End User access to defined Services. The user licenses are available for 12 months from the conclusion of the agreement. The unit price per End User access is gradually lower the higher the number purchased for an agreement period.
Total customers:
Applies to Businesses with an agreement for free use of defined Services within a geographically defined area. Calculation of annual price is based on the selected Services and the current population. AThe agreement is renewed annually until notice of change or termination is given,
The business must keep Assisted Self-Help up to date on which units/departments/services have access to the Services.
Separate units within businesses
Businesses (for example a municipality) can create separate sub-units for the various units/departments that will use the Services, so that access and statistics are kept separately.
In order for Assistert Selvhjelp to be able to offer support in accordance with the current conditions, separate units must be created for each unit/department that will receive training and support. There are additional costs for separate units - which follow the renewal date for packages with coping tools - usually 12 months. The cost is calculated based on the number of separate units, and the Services the different units will have access to.
SERVICES
1. Coping tools for mental health:
Assisted Self-Help offers digital treatment programs for various mental illnesses and challenges, which are carried out by End Users in combination with follow-up from professionals. The professional has its own functionality for administration and follow-up of End Users (provided that the End User shares data). The target group for the service is End Users in the age group 16+ who are direct service recipients in Businesses where mental health care is a core activity, for example Rapid mental health care and mental health services in municipalities or similar businesses in the public or private sector.
Assisted+ means that new coping tools developed for the target group are made available to the Business at no extra cost. When establishing Assisted+, oSolution setup with access to management tools and offerings in the Business included.
Assistert Selvhjelp can, by further agreement, assist businesses that want different mapping than is standard and/or support to develop their own content, initially for hourly compensation according to current rates. No costs will be incurred for the Business without a written agreement on additional work being made in advance.
Future Coping Tools aimed at new target groups of End Users are not included in Assistert+. This may, for example, apply, but is not limited to tools and functionality aimed at other types of core business (for example, GPs, NAV or other types of municipal services). Assistert Selvhjelp reserves the right to define the target group in accordance with the aforementioned clarifications.
2. Mapping tools
Assisted Self-Help offers functionality for mapping End Users to Businesses. This is defined as an independent service when a Business can use the solution for mapping End Users, independent of treatment offerings, tomake income routines more efficient and/or evalue their own services across treatment options.
When establishing a mapping solution, oSet of standard mapping in the Business based on Assisted Self-Help's portfolio of available mapping forms included. EExternal license costs for proprietary mapping tools are not covered.
Assistert Selvhjelp reserves the right to define future services and product categories within the Mapping tool. As of today, we offer the following:
Includes the following reports that are generated after the user has completed the income chart application: Overview of completed mapping, Automatic income note and Recommendations for treatment focus.
Feedback tool
Continuous feedback to ensure user participation, and ongoing information about therapeutic collaboration and benefits of interventions. Includes: Check in and Check out:
Final mapping
The mapping consists of My Symptoms, My Challenges and includes Overview of pre and post scores, as well as Automatic closing note.
Includes the following reports that are generated after the user has filled out the Health and Fitness Chart Application: Overview of completed mapping, Automatic income note and Recommendation.
Special conditions for Mapping tools:
New customers, provided they purchase the Assistert+ package, will have access to free use of Income Charting during the contract period, unless otherwise specifically agreed. The business may also have access to Healthy lifestyle mapping the surveys during the agreement period, at an additional cost, by further agreement.
Fri use of mapping to process inquiries applies within one unit in a geographically defined area. In cases where several units have joint processing of intake or reception functions on behalf of several units in the business, a special agreement on price and use must be made.
3. Statistics solution
Defined employees in the Business will have access to the statistics solution, which consists of anonymized data from End Users in the Business. Statistics available include data registered by End Users through Assisted Self-Help Services, including effect, usage and treatment focus.
4. Authoring tools:
Assisted Self-Help offers solutions for Businesses and/or professionals to develop their own digital coping tools or mapping solutions with technology in our authoring tool. A special agreement must be made that at a minimum includes training needs, purpose, scope of use, and need for a data processing agreement. Other applicable conditions must be clearly stated.
ORDER
Businesses can send their order to kontakt@assistertselvhjelp.no or use the contact form on the website. The business is responsible for providing correct contact information when ordering, including the orderer's full name, as well as the business's telephone and email address.
When Assistert Selvhjelp confirms to the Business that the order has been received and accepted, the agreement is considered binding. If one of the parties discovers an error, the other party is informed as soon as possible, without undue delay.
The order confirmation must contain:
- Information about which Services are included in the agreement
- Link to the Service Agreement with applicable terms.
- The total price the business must pay. It must be clear whether prices quoted include VAT.
- Information about the start date and date of renewal of the agreement.
- Contact information for support.
- Specially agreed conditions (if applicable).
DELIVERY AND RENEWAL
If the Business has not stated the desired delivery time when ordering, Assisted Self-Help shall deliver the Service to the Business without undue delay and no later than 30 days after the order from the Business.
The business purchases Services from Assisted Self-Help in the form of ongoing and time-limited subscriptions, with an agreement period of 12 months at a time.
There is no commitment period beyond the agreement period. Access to the Services is renewed continuously for a new agreement period of 12 months at a time, dIf Assisted Self-Help has not received written notice of change or termination by the expiration date. The business can renew the agreement before 12 months is gone if needed.
PAYMENT
Businesses are invoiced in advance for the agreement period. Assisted Self-Help can issue an invoice for the Service from the time the Service is ordered. The payment deadline appears on the invoice and is a minimum of 14 calendar days after the invoice date.
Price changes
Assistert Selvhjelp cannot make price changes for Services during the contract period, but reserves the right to make changes to the current prices upon renewal. When renewing, an annual adjustment of the price based on the consumer price index (SSB) must be expected.
If Assistert Self-Help should need to make price changes beyond this - in that case it will be done with effect from the start of the new agreement period. The business is notified of this in advance of the agreed renewal date. Notification of price changes must be sent by e-mail to the e-mail address specified as the contact address for the customer relationship.